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Services

Sales Force Services

Service Cloud

  • Establish multi-channel customer service—respond using the customer’s preferred channel such as email, social media, chat, and so on.
  • Escalate and solve issues in real-time—the highest priority cases get automatically pushed straight to agents’ feed.
  • Automate approvals and workflows.
  • Customer service reps work anytime anywhere from their mobile.

Marketing Cloud

  • Collect data around customer preferences and purchasing habits.
  • Embrace email, mobile and social media marketing.
  • Monitor brand reputation across all social media channels.
  • Test campaign content, timing and frequency before taking it live.

Community Cloud

  • Build customized groups for your employees, customers and partners.
  • Escalate and solve issues in real-time—the highest priority cases get automatically pushed straight to agents’ feed.
  • Automate approvals and workflows.
  • Customer service reps work anytime anywhere from their mobile.

Admin as a service

  • We offer server setup, network maintenance, IT troubleshooting as well as ongoing IT support through trained and experienced specialists.
  • Many organizations find it cost effective to have someone to call on for both emergencies as well as ongoing maintenance of their computer network.
  • In the greater Philadelphia area, we make house calls!

Automation

Selenium

  • Selenium automates browsers. That's it! What you do with that power is entirely up to you.
  • Selenium has the support of some of the largest browser vendors who have taken (or are taking) steps to make Selenium a native part of their browser.
  • It is also the core technology in countless other browser automation tools, APIs and frameworks.

Proprietary Framework

  • Proprietary software is computer software for which the software's publisher or another person retains intellectual property rights—usually copyright of the source code, but sometimes patent rights.
  • Many organizations find it cost effective to have someone to call on for both emergencies as well as ongoing maintenance of their computer network.
  • In the greater Philadelphia area, we make house calls!

SAP Services

Analytics

Dashboard

  • A good dashboard delivers relevant and meaningful insights to stakeholders in a timely fashion.
  • This Dashboard platform, Dashience, accelerates the implementation of data visualization stage of any data and analytical project.
  • Own the source code that allows you to control development roadmap.
  • Zero-click reporting functionality

Predictive Analytics

  • Advanced analytical models – mapped to specific decision-making at your organization
  • Machine Learning – for continuous refinement and improvement of models and results
  • Graph Databases – Use of graph database structure with entity relationships for advanced modelling